DJI Warranty and After-Sales Service Policies

Welcome to our dedicated page for DJI Warranty and After-Sales Service Policies. As an authorized reseller of DJI products, we are committed to ensuring your peace of mind with every purchase. Below, you'll find a comprehensive guide to the warranty and service policies for your DJI products.

Limited Warranty

  • Applicability: This warranty applies exclusively to DJI products (excluding DJI Dock) purchased from authorized retailers for personal use and not for resale.
  • Policy Availability: For policy translations, visit DJI's Service Page. The English version prevails in case of translation discrepancies.
  • Warranty Agreement: By using your DJI product, you agree to these policies. If not agreed, a full refund is available within seven days of purchase, provided the product is inactivated.
  • Coverage: DJI guarantees that products will be free from material and workmanship defects under normal use during the warranty period.
  • Warranty Period: Varies by product. The warranty starts from the delivery date or 90 days after the shipping date if no purchase proof is available. For detailed warranty periods of main parts, please visit: DJI Main Parts Warranty.
  • Warranty Service: If issues arise during the warranty period, contact DJI’s local service center or visit DJI's Support Page with a valid proof-of-purchase.
  • Charges: Charges may apply for services outside this warranty. Contact DJI for location-specific information.
  • Service Availability: Warranty service is only available in the regions where the product was purchased.

What DJI Will Do

  • Diagnosis and Resolution: DJI will provide troubleshooting via phone, e-mail, or online chat, including software updates.
  • Repair or Replacement: Products with warranty-covered issues will be repaired or replaced by DJI at no cost.

Exclusions

This warranty does not cover damages from non-manufacturing factors, unauthorized modifications, misuse, external environment factors, interference, or use with unauthenticated third-party parts.

 

Limitation of Liability

  • Responsibility: DJI is responsible for your product only while in their possession or during DJI-arranged transit.
  • Exclusions: DJI is not liable for data loss, third-party claims, or indirect damages. Liability is limited to the purchase price of the product.
    Jurisdictional Variations: Some jurisdictions do not allow such limitations, so this may not apply to you.

Other Rights

Statutory Rights: This warranty gives you specific legal rights. You may have other rights based on your jurisdiction or agreements with DJI.

General Terms

  • Return & Refund Service: Available within 14 days of receipt for products without defects or not activated. Conditions apply.
  • Replacement Service: Available within 15 days for significant transit damage, mismatch with the description, or performance failure. Conditions apply.

Contact Us

At EITS Drone store, we understand the critical nature of your drone operations. DJI Care Enterprise is an investment in reliability and operational continuity. Contact us at (425) 789-1166 to discuss the best protection plan for your fleet, and fly with the assurance that you are supported by the best in the business.